What are the differences between the hosted and local Editions?
The hosted version allows you to use Bridge-IT on your desktop but it actually runs on our secure servers which we host for you. This means that the data can be accessed from any PC and from any location, so it is a good option for providers who want to be able to access patient information at any time. There are a few limitations regarding the available modules for the hosted version owing to the virtual nature of the program and these are described on the pricing page. The local edition is a desktop application that is installed on your own computers and which stores all of your data on your own in-house network. It has no limitations as regards modules but is only available online if you leave one of your computers on at the practice and use a remote desktop tool such as TeamViewer.
Can a demonstration be arranged at our practice?
Generally we do not do on site visits as are trying to move to a more on-line system (which is why we provide a fully downloadable demo). This enables us to keep the cost of the product down and allows you to test the program in the comfort of your own home and over an extended period. However we are happy to do a remote demonstration so that we can take you through the various aspects of the program and answer any questions you may have. Simply select “Contact Us”.
Can I import my patient data from another system?
Bridge-IT has comprehensive imports for many systems including Kodak and SOE. It can also import appointments, basic patient contact information, last recall date, financial status etc from any comma delimited file such as those produced by Excel, Outlook or any other system. In some circumstances it is also possible to import clinical notes to the patients record. A comma delimited file usually has a .csv file extension and has fields separated by a comma. For example:
“Jenny”,”Smith”,”15 Watts Way”,”High Wycombe” etc etc
In regard to importing additional data our usual policy is to examine your current database, and then give you an assessment of what can be extracted. Limitations of what can be imported generally lie with the old system rather than in Bridge-IT.
What is the recommended minimum speed for the online version?
We recommend a minimum 2Mb/s internet connection speed which the vast majority of locations have these days. To test your internet connection speed follow this link http://www.speedtest.net and activate the line test. This will give you the download and upload speeds of your internet connection. As long as the download speed is 2Mb/s or above you will have no problem running the on-line version.
Does Bridge-IT Interface to Digital x-ray Systems?
Yes, the Professional version of Bridge-IT interfaces seamlessly with digital x-ray systems. Essentially this means that you can choose the digital imaging equipment that you feel is best for your practice and then access your patients x-rays instantly from Bridge-IT. There is no need to exit one program and start another, you simply press a button within the Bridge-IT patient record and your x-ray system will open up with the matching patients images.
Which x-ray systems do you currently have interfaces for?
Our interface list to the different x-ray packages on the market is extensive, covering most of the systems available on the market. If you don’t see your x-ray system in the list below, we work on a policy of developing new links free of charge to our customers.
So far the list includes:
If you use a digital x-ray system that is not listed here, we will gladly set up an interface to it free of charge.
Do you have any links to advanced periodontal software?
Yes we have a built in interface to Florida Probe which connects the patient’s periodontal exams in Florida Probe to the patient record in Bridge-IT.
Can I generate all my recalls and appointment reminders through Bridge-IT?
Yes. Bridge-IT houses a comprehensive recall and appointment reminder system that allows you to communicate with your patients by e-mail, letter or SMS text message directly to a patients phone. These processes can be completely automated so you don’t need to remember to do anything, Bridge-IT will handle it all for you.
Does your program cater for the NHS?
Yes. We have released a fully approved NHS module which enables dentists from England or Wales either to create and print out the relevant claims forms, or to communicate data via the EDI internet link directly to the DPB web site. Bridge-IT automatically calculates the relevant charge band based on the treatments that have been administered, therefore most claims can be generated by just two clicks of the mouse button.
What about the Scottish NHS system. Does your program cater for that too?
Unfortunately not. We introduced the NHS module after England and Wales adopted the three banding system and we designed our software around that. Therefore we are unable to generate the treatment item fee level that is required by the Scottish NHS board.
What about NHS Orthodontics?
Bridge-IT is fully approved for NHS orthodontics and allows entry of the orthodontic claim information which can also be either printed or sent electronically to the DPB.
What type of network do I require?
Whenever possible, we recommend a WIRED network for running Bridge-IT over your network.
Although Bridge-IT will work over a wireless network, we STRONGLY advise against it. Bridge-IT requires constant network availability and a wireless connection will introduce stability issues. A database application like Bridge-IT requires constant network access and is continually performing database lookups (such as checking for new messages, reminders, scheduled tasks etc.) Furthermore, even the fastest wireless network will still perform MUCH slower than a wired connection.
Can Bridge-IT run on 64-bit operating systems?
Yes, Bridge-IT is fully compatible with 64-bit technology, in fact we do all of our development on 64-bit machines.
Which operating systems can Bridge-IT run on?
Both the hosted and local versions of the software will run on:
Windows 7 (32-bit or 64-bit)
Windows 8 (32-bit or 64-bit)
Windows 10 (32-bit or 64-bit)
The hosted version, because of it’s virtual nature can also be made to run on Apple Macs using their equivalent to Remote Desktop such as Cord, although we do not recommend this as we are predominantly a Windows based company.